Everything people ask before their first conversation with Travis, answered in full.
Do I have to use my microphone?
No. Talking is the fastest way to use Travis, but every part of the conversation also works by typing. There is a text box under the orb on every screen, so you can type your first message and keep typing for the whole conversation. If your browser asks for microphone permission and you decline, Travis carries on in text without complaining. This matters if you are in an office, on a train, or simply would rather not talk to your phone.
What brands and boots does Travis carry?
Travis recommends from the catalog of the brand whose store he is working on, not the whole internet. Today that is Alvies, a boot company in Austin, Texas, and more brands are being added. Whatever the brand, he tells you what is available, and he will tell you plainly when the range does not have what you are describing instead of pushing you toward the nearest thing that happens to be available.
Can Travis help me find my size?
Yes, and it is one of the better reasons to talk to him. Boot sizing is not the same as sneaker sizing, and it varies by last and by style. Tell Travis the size and width you wear in a brand you already own, mention anything about your feet that usually causes trouble such as a high instep or a wide forefoot, and he will translate that into the right size in the pair you are looking at. He will also tell you when a particular style runs long or short, and what to do if you land between two sizes.
Does Travis work on a phone?
Yes. Travis runs in the browser on any modern phone, tablet or computer, and the phone experience is the one most people use. Open meettravis.ai in Safari or Chrome, tap the orb and talk. There is no app to install from the App Store or Google Play, and nothing to update. Voice works on phones as long as you allow microphone access when the browser asks; if you don’t, you can type instead.
Who built Travis?
Travis was built by Lone Star Ascent AI in Dallas, Texas, for Alvies, the boot brand in Austin. Lone Star Ascent AI builds voice-first shopping assistants for retail brands, and Travis is its first live assistant. He exists because the questions customers asked in person were nothing like the filters on a website: people walked in and described a wedding, a job or a horse, and a salesperson turned that into a pair of boots. Travis does that same job online.
Can I just browse normally instead?
Yes. The ordinary store is still there and nothing about Travis is required. Every screen has the usual category navigation for men’s boots, women’s boots, accessories and lifestyle, so you can ignore the orb entirely and shop by browsing, filtering and searching the way you always have. Plenty of people use both: they browse for a while, get stuck between two pairs, and then ask Travis which one suits what they described.
Is Travis a real person?
No. Travis is an AI assistant, not a human salesperson, and he tells you so if you ask. If you want to speak to a person about an order, a return or a repair, the brand’s customer service team handles that and Travis will point you there.
Can Travis help with returns, exchanges or care?
Travis can answer questions about how the return and exchange process works, what condition boots need to be in, and how long it usually takes. He can also walk you through conditioning leather, dealing with salt stains and resoling. For anything that needs action on a specific order, such as starting an exchange or chasing a delivery, he hands you to the brand’s customer service team with the details you have already given him.